Hello and welcome, green-thumbed friend! At Plant Joy Place Shop, we want you to be completely delighted with your gardening purchases. We believe in the quality of our products and stand behind them. However, we understand that sometimes things don’t grow as planned. If you’re not satisfied with your purchase, we’re here to help make it right.

Our Return & Exchange Promise

We accept returns and exchanges for most items within 15 days of you receiving your order. Our goal is to process your request quickly so you can get back to nurturing your garden joy.

How to Initiate a Return or Exchange

To ensure your return or exchange is handled smoothly, please follow these steps:

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and reason for return/exchange. You can use the template provided below.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and specific shipping instructions. Please do not send anything back without an RMA number.
  3. Pack and Ship: Securely pack the unused, unopened, or defective item(s) in their original packaging if possible. Include a copy of your order confirmation or a note with your RMA number and order number. Ship the package to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Refund Timelines and Methods

Your happiness is our priority. We will process refunds promptly:

  • Timeline: Refunds will be processed within 5 business days of us receiving and approving your returned item.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 additional business days for the refund to appear in your account, depending on your financial institution’s processing times.
  • Original shipping fees are non-refundable, except in cases of error on our part.

Items That Cannot Be Returned or Exchanged

To ensure the health and safety of all our customers, we cannot accept returns or exchanges for the following items due to their nature:

  • Flowering Bulb Gardens & Live Plants (e.g., Amaryllis): These are living products whose condition can be affected by transit and environment after they leave our care.
  • Seeds (Flower Seeds, Fruit Seeds, Herb Seeds): Due to their biological nature and susceptibility to storage conditions after shipment, all seed sales are final.
  • Opened or Used Products: For health and hygiene reasons, we cannot accept returns on any fertilizers, plant controls, or opened packages of any kind.
  • Clearance or Final Sale Items: These items are marked as such at purchase and are not eligible for return or exchange.

💡 Note: If you receive a plant, bulb, or seeds that are dead on arrival (DOA) or damaged in transit, please contact us within 3 days of delivery with photos, and we will gladly send a replacement or issue a refund.

Return/Exchange Request Email Template

To help you get started, feel free to copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Plant Joy Place Shop Team, I would like to request a [return / exchange] for my recent order, Order #[Your Order Number], placed on [Order Date]. The item(s) I wish to return/exchange is/are: – [Product Name], [Quantity] – [Product Name], [Quantity] Reason for return/exchange: [Please provide a brief explanation, e.g., “Item arrived damaged,” “Incorrect item received,” or “No longer needed.”] For exchanges, I would like to exchange for: [Product Name and Quantity, if applicable] I have read and understand the Returns & Exchanges policy. Thank you for your assistance. Sincerely, [Your Full Name] [Your Phone Number associated with the order]

Final Thoughts

We’re here to ensure your gardening journey is filled with joy. If you have any questions at all about this policy or need help with a return, please don’t hesitate to reach out to our friendly customer service team at [email protected].

Happy Gardening! 🌸

The Team at Plant Joy Place Shop